Large Global Consumer Packaged Goods vendor – Managed IT Operations & Sales Technology Support
Client
Large Global Consumer Packaged Goods vendor
Sector
FMCG
Project duration
Managed services engagement
CFT provides managed IT operations and end-user technology support for the client, helping maintain the technology environment that enables its field sales organization and critical business processes.
Our team acts as the first- and second-line application support function for Sales Representatives, combining service desk capabilities with application administration, device management, infrastructure monitoring, and remote operational support.
The engagement covers both hardware and software used by the field organization, including tablets, mobile phones, and portable printers, ensuring business-critical sales technology remains available and effective.
Key Scope
- Infrastructure monitoring
- Service Desk and desktop support
- First- and second-line application support
- Asset lifecycle management
- Application management and administration
- Remote support for critical business processes
- Hardware and software maintenance
- Mobile device and portable printer support
- Application Super User support for the sales organization
- Team of approximately 6–8 FTE
Technology Environment
MyBuy · Bridge Management · AirWatch · Microsoft Intune · TRAX · Samsung Knox · AFS · SAP
Technologies Used